Custom software
The process that actually runs the business lives in spreadsheets, email threads and one person's head.
Web applications, internal systems and first releases for work that does not fit off-the-shelf software.
What this involves- Data model and workflow design
- Application build — web, mobile-responsive
- Authentication, roles and permissions
- Integration with the systems you already run
- Deployment, backups and monitoring
- Runbook and handover documentation